Restaurant Associates, the executive dining division of Compass Group UK & Ireland, has been recognised for excellence in training at the UK Customer Service Training Awards 2013. The prestigious awards are endorsed by The Institute of Customer Service, and recognise and celebrate the delivery of an outstanding customer experience.
For the second year running, Restaurant Associates picked up the best General Customer Service Training Programme Award for its customer experience programme, impressions. Peter Clark-Lewis, Restaurant Associates’ customer experience strategy manager, then went on to win the Customer Service Training Network Accredited Trainer of the Year Award, making it a successful night for the Restaurant Associates team.
Andy Harris, MD at Restaurant Associates comments: “This is a brilliant achievement made possible by the passion our teams have for delivering an amazing guest experience to each and every customer. The work of Peter and our impressions team has enabled us to continually improve our service levels, and I am exceptionally proud of everyone that has helped embed this programme within our business and ensure its success.”
impressions was developed to provide teams with tools and training to deliver an exceptional experience for each customer, client and guest. Consisting of ongoing training for teams – along with regular audits and mystery shopper visits – impressions has been introduced to more than 140 sites in which Restaurant Associates operates.