Forbes Travel Guide (“FTG”), the global expert on genuine Five-Star service, today announced Hospitality Strong, a new initiative designed to engage, educate and elevate furloughed, laid-off, and working hospitality staff of all levels, during the global novel coronavirus crisis. The Hospitality Strong eLearning Webinars take place from April 23 to June 25.
Hospitality Strong is designed to support hospitality staff worldwide whose careers have been impacted by the global pandemic. The complimentary webinars will be delivered by Forbes Travel Guide’s Learning & Development team and feature an engaging mix of hospitality principles illustrated with stories and visuals. Topics range from “A Timeless Service Philosophy for Uncertain Times” to “Leading Through Luxury.” A full agenda and registration are available at forbestravelguide.com/strong.
Filip Boyen, CEO, Forbes Travel Guide said, “It has been devastating to see our beloved hospitality industry come to such a sudden pause during this unprecedented time.” He added, “This is our contribution to the collective industry effort that will be needed to rebuild and strengthen hospitality following the crisis.”
Jeff Wielgopolan, Senior Vice President of Learning & Development, Forbes Travel Guide, added, “An exceptional guest experience always starts with the committed and passionate staff. We hope these resources help hospitality staff who work so hard to serve us all.”
The Hospitality Strong initiative includes the following:
eLearning Webinar
Available on Thursdays at 11 a.m. and 9 p.m. EDT, from April 23 – June 25 for 40 minutes.
- A Timeless Service Philosophy for Uncertain Times Thursday April 23, 2020
- Hospitality Highlights with Amanda Frasier Thursday April 30, 2020
- Going Beyond Please and Thank You Thursday May 7, 2020
- The Magic of “Plus One Service” Thursday May 14, 2020
- Inspector Insights Thursday May 21, 2020
- It’s Your Turn to Shine Thursday May 28, 2020
- Emotional Engagement Thursday June 4, 2020
- The Jeweler’s Lens Thursday June 11, 2020
- Hospitality in a Global Market Thursday June 18, 2020
- Leading Through Luxury Thursday June 25, 2020
