Global tech and hospitality solutions provider Avvio has unveiled new ecommerce functionality aimed at supporting hoteliers in recouping potential losses from booking cancellations as a direct result of the Covid-19 outbreak.
The feature will ease the burden of unprecedented levels of cancellations by incentivising guests who want to cancel a booking to purchase a voucher, at a discounted rate, for a returning visit in the future. The guest retention voucher has been specially developed to support hotels to tailor exclusive incentives to cancelling guests in order to incentive e-commerce during the global downturn in travel.
In a bid to support the sector as a whole, Avvio will also be making this function available for hoteliers that don’t currently use its services. The voucher functionality can be set up quickly, using either your existing Paypal account or Avvio’s.
The team at Avvio has worked hard to support its hotel customers through an exceptionally trying time as they endeavour to maintain bookings and, in some cases, deal with staff sickness and lockdowns.
Avvio CEO and founder Frank Reeves said: “It has always been our ethos here at Avvio to be an agile software company that reacts quickly and efficiently to the needs of our customers and the wider industry.
“Understandably guest’s travel plans have been and will continue to be disrupted over the coming weeks. We are focused on innovative ways to lean-in to this challenge supporting hotels around the world looking for new initiatives to keep business coming in during this downturn”
This innovative and flexible approach is important as it entices visitors back and more critically, keeps essential revenue within hotel businesses. Avvio is strongly advising its customers to consider positioning this incentive to all cancelled guests.